Custoner relationship management

Don't we say "Customer is king" ?

In the businesses, if he isn't always the king, he has to be in any case the center of all our attentions. The goal of the CRM module (Customers Relationship Management) of Tiny ERP is precisely to check this proverb, by helping the colleagues of the company to better knowing the customers and their needs.

The CRM module thus proposes an impressive functionnalties number which will allow your colleagues to do case follow-up , customers events management, sale apportunities management, helpdesk, etc.

You will appreciate to do that, the possibility to automatically segment your partners, to manage contracts types, quotes and other functionalities of daily use.

It is also used to follow the requests and complaints of the customers, helpdesk or suppliers. For each order it handles the different actions types: corrective preventive or other. Its power and the great easiness to track all the associated requests and actions are very appreciated by the companies certified ISO9001.