Mail Gateway details

Requests

A central point to track:

Business Opportunities,
Supplier requests or complaints,
Support requests,
Helpdesk communication,
Internal tasks and issues.

Requests tracker

Submit, Assign, Prioritize, Escalate
Send reminders
Partner's state of mind analysis
Private comment not available to end-users
Powerfull search engine
Full history per request
Manage planned costs and revenues with probabilities
Multiples references to others ressources of Tiny ERP

Reporting

Trends analysis per section, user, partner and category
Compute graphs like the sales pipeline
Export everything to PDF
Complete integration with Ms. Excel or OOCalc form import and export.
Design your own report using the Tiyn ERP Open Office connector

Powerfull

Track multiple section sand companies within the same database, sharing some data and others not.
Design your tree relation map between sections
Configure everything through the Tiny ERP client
Rules configuration

Design your own rules to automate tasks such as:

send automatic emails,
escalation to another section,
route or reassign requests,
prioritization based on different criterions,
reminders with a powerfull time control system.
Design your own rules using python extensions.

Mail Gateway

All communications by email with automatic synchronisation
You can send commands to Tiny ERP by email:
close request, remind partner,
prioritize, escalate, reassign...

Internationalisation

On login, Tiny ERP automatically detects which language each user prefers, so staff members can collaborate even if they speak different languages.

You've got customers around the world. Tiny ERP lets you interact with them in their own language. Internally, Tiny ERP converts all data to UnicodeTM, so you can respond to users in their native tongue, but work in yours.

Integrated

The tracker is integrated with others modules of Tiny ERP:
history in partners forms,
auto-complete timesheet,
create proposal based on requests,
mass-mailing and SMS support.